Customer Success Academy

This program will help you reduce the number of customers who abandon your product or service. You will learn effective methods and tools that will allow you to better understand your customers' needs and increase their satisfaction which will increase your profits.


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Customer Success Academy

INSTRUCTOR

Paweł Młodzianowski

Paweł Młodzianowski

Founder of CS Po Polsku – a community of Customer Success people in Poland. Certified Customer Success Manager (CSM) Level 2 by SuccessCOACHING.

At fintech Scanye, he worked his way from Junior to Team Head in 2.5 years helping to grow Customer Success department from 3 to 7 people. He implemented hundreds of users. Leading the team, he reduced churn by 70% in 9 months. Participated in the Catalyst Coaching Corner Mentoring Program in Q3 2021.

Implement verified tools and methods to make your customers stay with you for longer!

Implement verified tools and methods to make your customers stay with you for longer!

Customer Success Academy is an online course that will help you manage your customer relationships more effectively, so they will stay with you longer, get more benefit from your product or service, and recommend it further.

You know the problems:

  • Difficulty maintaining long-term relationships with customers and low loyalty to your product or service,
  • Uncertainty as to why customers leave and lack of effective methods to increase customer engagement,
  • Unknowing how to deliver real value to customers and introduce a solution that actually meets their needs,
  • Customer relationship management methods that do not produce the desired result.

By implementing the lessons from this program, you will reduce customer churn and current users will extract more value from your product.

Customer Success Academy:

Customer Success Academy 6 Modules
Customer Success Academy 36 Lessons
Customer Success Academy 3,5 h Long

For whom is this course?

In particular, the course is designed for:

  • Small and medium-sized entrepreneurs who want to increase the loyalty of their customers and improve the profitability of their business.
  • Individuals working or wishing to start working in the field of Customer Success, who want to expand their knowledge and skills in this area.
  • People working in sales, marketing, customer service departments who want to improve their relationships with customers and deliver better service.
  • Entrepreneurs and employees who want to increase their effectiveness in working with customers, improve their experience and deliver value to them.

That is, anyone who wants to manage customer relationships more effectively and increase customer engagement with a product or service.

For whom is this course?

List of modules

CREATE A CUSTOMER PATH

CREATE A CUSTOMER PATH

Lesson 1: The basics of the customer path
Lesson 2: The stages of the customer path
Lesson 3: High Touch
Lesson 4: Mid Touch
Lesson 5: Low Touch
Lesson 6: Homework

BUILD EFFECTIVE ONBOARDING

BUILD EFFECTIVE ONBOARDING

Lesson 1: Intro
Lesson 2: “Success.”
Lesson 3: How to get there as fast as possible?
Lesson 4: Measure and improve
Lesson 5: A few important principles of onboarding
Lesson 6: Homework

ENTER PROPER EDUCATION

ENTER PROPER EDUCATION

Lesson 1: Intro
Lesson 2: Implementation emails
Lesson 3: Webinars
Lesson 4: Knowledge base
Lesson 5: Tooltips
Lesson 6: Homework

COMMUNICATE WITH CUSTOMERS

COMMUNICATE WITH CUSTOMERS

Lesson 1: Intro
Lesson 2: Basics of communicating with customers
Lesson 3: Active Listening Techniques
Lesson 4: Dealing effectively with difficult customers
Lesson 5: Building long-term relationships
Lesson 6: Homework

METRICIZE CUSTOMER SUCCESS

METRICIZE CUSTOMER SUCCESS

Lesson 1: Intro
Lesson 2: What metrics do we distinguish?
Lesson 3: Health Score
Lesson 4: Net Retention Revenue (NRR).
Lesson 5: Net Promoter Score (NPS)
Lesson 6: Homework

LEARN FROM CHURN

LEARN FROM CHURN

Lesson 1: Intro
Lesson 2: Process for Churn
Lesson 3: Exit Interviews
Lesson 4: Reasons for Churn
Lesson 5: Analysis of Churn
Lesson 6: Homework

See more courses in BUSINESS world!

Courses that will complement the “Customer Success Academy”:

  • Test Your Idea and Find Your First Customer
  • Make Better Deals – Become a Better Negotiator
  • Insights Into Empathy
  • Foundation in Emotional Intelligence
  • How To Get On With Anyone

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Get the Answers Here

Get the Answers Here

You only need 1 card to access the portal.

If you have more cards then we have great news:

You can gift access to the course to another person, e.g. an employee, or family – this person does not need to have his/her card, you just need to plug the card into the course in the portal and enter the person’s email. This is also a nice option if you want to gift someone access to the course e.g. as a reward.

You have access to eduworlds Founders – all original eduworlds cardholders will have access to “fun” generating other accesses for them. E.g. when 10 courses are created in a particular world, we will create a dedicated platform.

Example:

  1. 10 courses on CRYPTO are created (there are currently 3).
  2. We create a dedicated platform, focused only on CRYPTO.
  3. There will be an option to access NFT or purchase for PLN/USD/other currency.
  4. Relevant connections of eduworlds cards will additionally receive (because they have access to everything anyway) a certain amount of access to CRYPTO worlds, which they will be able to give away to friends or sell.

At the moment, each card allows you to unlock 1 course for a period of 2 weeks. The more cards you have, the more courses you can unlock at the same time.

Example: if you have 3 cards, you can unlock the courses Increase Your Productivity, Build a Community-Based Business, and Become a Better Negotiator (or any others) at the same moment. After two weeks, you leave those courses or unlock others.

A full list and description of the courses can be found here: CLICK

The card can be sold on the NFT marketplace (such as OpenSea). In the future, we plan to build our own marketplace where cards can be sold.

We send cards as soon as possible.

Purchase for PLN between 09.09.2022 and 30.09.2022 – we send the card after completing the survey, usually, in less than 24 hours after completing the survey the card should already be in your wallet.

Purchase for ETH or with OpenSea – the card should arrive in your wallet as soon as the transaction is completed.

A person with the eduworlds access card has access to a portal where they can choose 1 course every 2 weeks. Currently, there are 20 courses (18 in Polish, 2 in English). You can find a list of the available courses on our website. The list of courses will grow over time.

Access to the platform and courses is unlimited in time as long as you have an access card. Once you sell the card, you lose access to eduworlds.

You should follow 2 steps:

  1. Go to: portal.eduworlds.com and log in there through MetaMask. There you will be able to select a course using the card.
  2. Enter our Discord. Verification is required there in the #nft-verification channel.
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