This program will help you reduce the number of customers who abandon your product or service. You will learn effective methods and tools that will allow you to better understand your customers' needs and increase their satisfaction which will increase your profits.
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Founder of CS Po Polsku – a community of Customer Success people in Poland. Certified Customer Success Manager (CSM) Level 2 by SuccessCOACHING.
At fintech Scanye, he worked his way from Junior to Team Head in 2.5 years helping to grow Customer Success department from 3 to 7 people. He implemented hundreds of users. Leading the team, he reduced churn by 70% in 9 months. Participated in the Catalyst Coaching Corner Mentoring Program in Q3 2021.
Customer Success Academy is an online course that will help you manage your customer relationships more effectively, so they will stay with you longer, get more benefit from your product or service, and recommend it further.
You know the problems:
By implementing the lessons from this program, you will reduce customer churn and current users will extract more value from your product.
6 Modules
36 Lessons
3,5 h Long
In particular, the course is designed for:
That is, anyone who wants to manage customer relationships more effectively and increase customer engagement with a product or service.
Lesson 1: The basics of the customer path
Lesson 2: The stages of the customer path
Lesson 3: High Touch
Lesson 4: Mid Touch
Lesson 5: Low Touch
Lesson 6: Homework
Lesson 1: Intro
Lesson 2: “Success.”
Lesson 3: How to get there as fast as possible?
Lesson 4: Measure and improve
Lesson 5: A few important principles of onboarding
Lesson 6: Homework
Lesson 1: Intro
Lesson 2: Implementation emails
Lesson 3: Webinars
Lesson 4: Knowledge base
Lesson 5: Tooltips
Lesson 6: Homework
Lesson 1: Intro
Lesson 2: Basics of communicating with customers
Lesson 3: Active Listening Techniques
Lesson 4: Dealing effectively with difficult customers
Lesson 5: Building long-term relationships
Lesson 6: Homework
Lesson 1: Intro
Lesson 2: What metrics do we distinguish?
Lesson 3: Health Score
Lesson 4: Net Retention Revenue (NRR).
Lesson 5: Net Promoter Score (NPS)
Lesson 6: Homework
Lesson 1: Intro
Lesson 2: Process for Churn
Lesson 3: Exit Interviews
Lesson 4: Reasons for Churn
Lesson 5: Analysis of Churn
Lesson 6: Homework
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You only need 1 card to access the portal.
If you have more cards then we have great news:
You can gift access to the course to another person, e.g. an employee, or family – this person does not need to have his/her card, you just need to plug the card into the course in the portal and enter the person’s email. This is also a nice option if you want to gift someone access to the course e.g. as a reward.
You have access to eduworlds Founders – all original eduworlds cardholders will have access to “fun” generating other accesses for them. E.g. when 10 courses are created in a particular world, we will create a dedicated platform.
Example:
At the moment, each card allows you to unlock 1 course for a period of 2 weeks. The more cards you have, the more courses you can unlock at the same time.
Example: if you have 3 cards, you can unlock the courses Increase Your Productivity, Build a Community-Based Business, and Become a Better Negotiator (or any others) at the same moment. After two weeks, you leave those courses or unlock others.
A full list and description of the courses can be found here: CLICK
The card can be sold on the NFT marketplace (such as OpenSea). In the future, we plan to build our own marketplace where cards can be sold.
We send cards as soon as possible.
Purchase for PLN between 09.09.2022 and 30.09.2022 – we send the card after completing the survey, usually, in less than 24 hours after completing the survey the card should already be in your wallet.
Purchase for ETH or with OpenSea – the card should arrive in your wallet as soon as the transaction is completed.
A person with the eduworlds access card has access to a portal where they can choose 1 course every 2 weeks. Currently, there are 20 courses (18 in Polish, 2 in English). You can find a list of the available courses on our website. The list of courses will grow over time.
Access to the platform and courses is unlimited in time as long as you have an access card. Once you sell the card, you lose access to eduworlds.
You should follow 2 steps:
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